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Interim Satellite Service Switching Off 28 February 2017 for South Australian Subscribers


The National Broadband Network (nbn™) has announced that the Interim Satellite Service (ISS) will be switching off by the end of the month, 28 February 2017. The removal of the ISS means that subscribers of the satellite service in South Australia are at risk of their internet being disrupted if they are caught unaware when the ISS is switched off by the nbn™.

All subscribers of the interim satellite service are urged by the nbn™ to make the switch to its nbn™ Fixed Wireless or the new Sky Muster™ satellite service that is now being offered by Internet Service Providers (ISPs).

The Sky Muster™ satellite service is the successor of the ISS as the nbn™ launched two satellites in 2015 and 2016 to be able to provide a better satellite internet connection compared to the ISS. This is part of the reason why the nbn™ is switching off the ISS service, in order for customers to be able to move to Sky Muster™ satellite.

According to Stock Journal,  the imminent discontinuation of the ISS will affect ALL ISS subscribers that have connected to the service from the span 2011 and 2013. For the many subscribers in South Australia, who have yet to upgrade to Fixed Wireless or Sky Muster™, they have until the end of February to make the transition from ISS to either Fixed Wireless or Sky Muster™; or run the risk of being left with no internet connection. “The switch won’t be automatic” as cautioned by the nbn™.

For subscribers and the farming communities in South Australia that includes rural and regional residents as well as organisations and small businesses, they can determine if they are still on ISS with the following ways:

  • If you were connected to the nbn™ satellite service between July 2011 and December 2013 (when nbn™  ISS services were installed).
  • Call your current satellite service provider and ask if you are on the ISS.
  • Contact the nbn™ directly by calling 1800 687 626.

In order for affected subscribers to transition out of the ISS, the nbn™ recommends that they should contact an official nbn™ Retail Service Provider (RSP), such as Activ8me. The RSP will coordinate with an authorised nbn™ installation personnel to put up either a Fixed Wireless or Sky Muster™, depending on the premises’ footprint under the nbn™ rollout map.

Once out of the ISS, subscribers will be able to enjoy better, more reliable and faster internet with the nbn™’s Fixed Wireless and Sky Muster™ internet services.

Activ8me are Australia’s largest nbn™ Satellite Internet service provider with over 25,000 customers connected to our Sky Muster™ satellite internet service. We are also one of the most recognised nbn™ Fixed Wireless provider for rural and regional Australia.

Call us today on 13 22 88 to move to a better internet connection before the ISS is turned off.