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Interim Satellite Service Shutting Down 28 February 2017 for VIC Subscribers







The nbn™ have announced that the Interim Satellite Service (ISS) will be shutting down on the 28th of February 2017. This discontinuation means that subscribers of the satellite service are at risk of being left without internet if they are unaware that the service is being shut down by the nbn™.

All subscribers of the interim satellite service are urged by the nbn™ to make the switch to its nbn™ Fixed Wireless or the new Sky Muster™ satellite service that are available. The Sky Muster™ satellite service is the successor of the ISS. The nbn™ launched two satellites in 2015 and 2016 to be able to provide a better satellite internet connection compared to the ISS. 

According to Stockandland, the  shutdown of the ISS will affect ALL ISS subscribers that have come on to the service from 2011 and 2013. The many subscribers in VIC who have yet to upgrade to Fixed Wireless or Sky Muster™ have until the end of February to make the switch from ISS to either Fixed Wireless or Sky Muster™; or run the risk of being left with no internet connection.

“The switch won’t be automatic” 

For subscribers of the ISS in VIC that includes rural and regional residents as well as farmers, organisations and small businesses, they can determine if they are still on ISS with the following ways:

  • If you were connected to the nbn™ satellite service between July 2011 and December 2013 (when nbn™  ISS services were installed).
  • Call your current satellite service provider and ask if you are on the ISS.
  • Contact the nbn™ directly by calling 1800 687 626.


In order for affected subscribers to transition out of the ISS, the nbn™ recommends that they should contact an official nbn™ Retail Service Provider (RSP), such as Activ8me. The RSP will coordinate with an authorised nbn™ installation personnel to put up either a Fixed Wireless or Sky Muster™, depending on the premises’ footprint under the nbn™ rollout map.

Once out of the ISS, subscribers will be able to enjoy better, more reliable and faster internet with the nbn™’s Fixed Wireless and Sky Muster™ internet services.

Activ8me are Australia’s largest nbn™ Satellite Internet service provider with over 25,000 customers connected to our Sky Muster™ satellite internet service. We are also one of the most recognised nbn™ Fixed Wireless provider for rural and regional Australia.

Call us today on 13 22 88 to move to a better internet connection before the ISS is turned off.