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NBN Co’ Extended Partnership to Resolve Unserviceable Premises in Tasmania

The NBN Co is doing an all-out-effort, as they signed a new contractor in Tasmania to reduce the number of customers counted as passed by Fibre but unable to get a service through the NBN.

As part of renewed effort to address unserviceable premises, the national network builder said earlier this month that they would appoint a second partner in the state alongside contractor Visonstream—such premises are categorised as “service class zero”. This means the Fibre may have passed the property, requiring additional work so the customer can order a service.

Last April, the NBN decided to stop declaring Fibre-servicing area modules  as ready for service unless 90% of the premises in the FSAM are now ready for activation.

In a recent document sent to NBN retail service providers, iTnews reveals NBN Co was withholding 6 fibre serving areas in Tasmania from release since it lacked the field resources to manage the number of orders being placed for Tasmanian National Broadband services.

Here are some excerpts from the letter…

“Demand for NBN Co services in Tasmania is currently greater than the available NBN Co activations resourcing capacity, which has caused long lead-times for end-users to get an installation appointment,” it stated.

“Six FSAMs are approaching [ready for service] in Tasmania, and NBN Co has taken the decision to phase the release of these FSAMs so that lead-times for end-user orders are not extended further.”


In line with this, the NBN Co announced an extended partnership with Universal Communications Group in Tasmania, NSW, and the ACT.

Reports also say that the company has been connecting multi-units to Fibre for almost 2 years now.

The new deal includes connection of single-dwelling units, mostly private households between UCG and NBN using the build drop method—connecting fibre optic cables that have been installed in the street to the wall of the premise.

The contract will be on an as-needs basis and will last two years, an NBN Co spokesperson said. They declined to reveal the value of the contract, which the spokesperson said was commercial in confidence.

The contractor said that they will double its workforce in the state to resolve the issue for unserviceable premises.